Reference

Get Straight Answers About Your Account

This page covers the questions we hear most — from how to add PayPal to your wallet to what happens after you request a withdrawal.

Account SetupPayPal & Venmo DepositsWithdrawal StepsIdentity VerificationState Eligibility
Explore the Lobby Read FAQ
cratosroyalbet Get Straight Answers About Your Account
WHY THESE ANSWERS HOLD UP

How We Keep the FAQ Accurate and Useful

These FAQ entries are written by the same team that manages the platform — not sourced from a generic template. When a payment flow changes or a state becomes eligible, we update the relevant answer. Here's what backs the accuracy of what you're reading.

Written by the Operations Team

Every answer here comes from people who handle account and payment processes daily — not a third-party content farm working from a brief.

Tied to Real Payment Rails

PayPal, Venmo, and Play+ answers reflect how those specific rails behave in US accounts — not generic deposit copy that applies to any market.

State Eligibility Is Disclosed Clearly

We don't obscure state restrictions. Where access depends on local law, we say so directly rather than burying it in a terms document.

Updated When Platform Behavior Changes

When we change a withdrawal process or add a payment option, the corresponding FAQ answer is reviewed and updated in the same release cycle.

cratosroyalbet What the FAQ Section Covers

What the FAQ Section Covers

We organized this page around the questions that come up most after you open an account. The sections below walk through payment setup — adding PayPal, linking Venmo, or loading a Play+ prepaid card — then move into withdrawal processing, account verification, and how to reach our support team when something isn't clear. Players in Chicago have flagged that the identity-verification step

trips people up most, so we address that in detail. Access to the platform depends on your state's laws and whether your state is among the eligible ones — we cover that too. Each answer reflects how the platform actually behaves, not a generic policy summary. If you don't see your question here, live chat is available directly from the account dashboard.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support

Key Facts About How We Operate

A few structural facts worth knowing before you dig into the FAQ answers below. These reflect how the platform is built, not marketing estimates.

Supported US wallet types: PayPal, Venmo, Play+3
Encrypted account and payment data across all sessionsSSL
Full account access on iOS, Android, and desktop browsersMobile + Web
Platform language and support fully in American Englishen-US
REACH OUR TEAM

How to Get Help When the FAQ Doesn't Cover It

If an answer here doesn't resolve your issue, there are three ways to reach us. Each channel is handled by the same support team — you won't get a different answer depending on how you contact us.

Live Chat Start a chat directly from your account dashboard. It's the fastest path for payment questions, withdrawal status checks, and login issues.
Email Support Send a detailed message for account verification questions or issues that need a document review. We reply with a specific resolution, not a template.
Help Center The in-account help center holds step-by-step walkthroughs for common flows — adding a payment method, updating your address, and resetting two-factor authentication.

Answers to What You're Actually Asking

These are the questions we see most in live chat and email — answered the way our support team would answer them, with the actual steps included.

Go to your account wallet, select PayPal from the payment method list, and follow the OAuth prompt to link your PayPal account. No manual entry is needed — the connection is authorized through PayPal directly.

Yes. Link Venmo from your wallet settings the same way you would PayPal. Deposits post to your account balance once the Venmo transfer confirms, which typically happens within the same session.

Play+ is a prepaid card issued specifically for use at participating platforms. You load funds onto it from your checking account or debit card, then use the card number in your account wallet to deposit.

We require a government-issued photo ID and proof of address — a utility bill or bank statement works. Upload both through the verification section in your account settings. Approval usually completes during the same session.

Access depends on your state's laws. Online casino and sportsbook access is regulated state by state in the US, so availability varies. Your account dashboard will confirm whether your state is currently eligible when you sign in.

After you submit a withdrawal, we run a quick verification check against your account and the payment method on file. Funds are then sent to your PayPal, Venmo, or Play+ wallet. Timing depends on the method and any pending verification steps.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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