Reference

Take a Break or Step Away Completely

At cratosroyalbet, you decide how long you stay away — a short cooling-off period or a longer account pause can be set directly from your account dashboard, where state law permits access.

Cooling-Off PeriodsAccount Pause OptionsPermanent ClosureDashboard ControlsSupport Assistance
Explore the Lobby Read FAQ
cratosroyalbet Take a Break or Step Away Completely
HOW WE RUN THIS

What Makes Our Exclusion Process Reliable

Immediate Account Lock Once you confirm an exclusion from your dashboard, access is blocked across mobile and desktop within minutes — there is no grace window that lets you log back in and reverse course quickly.
Marketing Suppression Promo emails, SMS alerts, and any push notifications tied to your account are suppressed automatically the moment your exclusion takes effect. We do not send offers while a pause is active.
Wallet Balance Protection Your account balance is held securely during the exclusion period. Verified withdrawals to PayPal, Venmo, or Play+ that were already in queue continue to process through our standard identity check.
No Reinstatement Shortcuts Permanent closure cannot be undone through a quick chat request. We require a defined review period and written confirmation before any reinstatement — keeping the process deliberate and firm.
cratosroyalbet Your Options for Stepping Back From Play

Your Options for Stepping Back From Play

Account exclusion at cratosroyalbet runs across three tiers. A cooling-off window lets you lock your account for a set stretch — anywhere from a few days to several weeks — while a longer pause blocks access for a defined period you choose at setup. Permanent closure removes account access entirely and is irreversible once confirmed. During any active exclusion, marketing messages stop,

your account wallet is frozen, and any pending PayPal, Venmo, or Play+ withdrawal you've already requested continues to process through normal verification. You can reach live chat at any point to confirm your exclusion is active. Access depends on your state and local law.

HELP DURING EXCLUSION

Reach Us While Your Account Is Paused

Live Chat Chat agents can confirm your exclusion status, clarify how long it runs, and verify that marketing has been switched off on your account — no login required to reach us.
Email Support Send an email to request a status update, extend a cooling-off period, or initiate permanent closure. We confirm receipt and follow up with your account action in writing.
Pending Withdrawal Help If you have a PayPal, Venmo, or Play+ withdrawal queued before exclusion started, our team tracks it through identity verification and makes sure it reaches your wallet.

Account Exclusion Terms, Defined Plainly

What is a cooling-off period?

A short, temporary block on your account — usually days to a few weeks — that prevents login. It ends automatically at the set date unless you ask to extend it through support.

What does account exclusion mean?

A formal restriction that closes your access to the lobby, wallet, and betting for a defined stretch. It is stronger than a cooling-off block and requires deliberate steps to set up.

What is permanent closure?

An irreversible account shutdown you request in writing. Once confirmed, login is permanently disabled and your details are flagged so a new account under the same identity cannot be opened.

What is a reinstatement review?

A mandatory waiting period after a long exclusion ends. During this window, we verify your intent before reactivating access — it exists to make sure any return is considered, not impulsive.

What is marketing suppression?

The automatic halt of all promotional messages — emails, SMS, push notifications — tied to your account once exclusion begins. It applies instantly and stays in effect for the full exclusion period.

What does wallet freeze mean in this context?

When your account is excluded, no new deposits or wagers are accepted. Existing verified withdrawal requests to PayPal, Venmo, or Play+ still process through the standard identity-verification pipeline.

Common Questions About Stepping Away

Log in, go to Account Settings, select the Account Controls section, and choose your exclusion type and duration. Confirm the choice and the lock takes effect immediately — no waiting period before it activates.

Short cooling-off periods generally cannot be reversed mid-run. Longer formal exclusions have a reinstatement review process. Contact live chat to understand exactly what applies to the duration you selected.

Yes — any withdrawal you submitted before the exclusion activated continues through identity verification and pays out to your PayPal, Venmo, or Play+ wallet. Account exclusion does not cancel verified payout requests already in queue.

It blocks both. Once your account lock is confirmed, neither the mobile browser version nor any app session can reach your lobby or wallet. The block applies to the account, not just a single device or browser.

Account closure options, including permanent closure, are available where state law permits online casino and sportsbook access. Availability depends on your state and local regulations at the time of your request.

Your balance stays in your account wallet and is protected. You cannot wager it or add to it during exclusion. When the period ends and a reinstatement review is completed, your balance remains intact and accessible.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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