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How cratosroyalbet Handles Your Personal Information

This Privacy Policy explains exactly what personal data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team — and what we do with it.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access or delete dataCookie and tracking disclosureState law-dependent availability
cratosroyalbet How cratosroyalbet Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security We use SSL encryption on every page and require identity verification before processing withdrawals — this protects your account wallet and your payment details from unauthorized access.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through the cookie banner on first visit.
Data Retention We retain your account data for as long as your account is active and for the period required under applicable state law. Closed accounts are anonymized after the retention window expires.
Third-Party Sharing Data passes to PayPal, Venmo, and Play+ only to complete transactions. We do not pass personal data to advertisers. Players in Philadelphia or Chicago are subject to the same data handling as all US account holders.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Start a live chat session from your account dashboard. Our support team can take data access or deletion requests directly through chat and log them for follow-up.
Email Support Send your privacy request to our support email address, found in your account settings. Include your registered email so we can locate your record quickly.
Account Settings Some data preferences — including marketing email opt-outs and cookie settings — can be adjusted directly inside your account profile without contacting support.

Common Questions About Your Privacy at cratosroyalbet

These are the questions we hear most often about how we handle personal data, what your rights are, and how to act on them. If your question is not here, live chat and email support can both handle privacy requests directly.

We collect your name, email address, date of birth, and payment method details — such as your PayPal email or Play+ card number — along with identity documents needed for verification.

We share transaction data with PayPal, Venmo, and Play+ only to process your deposits and withdrawals. We do not sell personal data to advertisers or unrelated third parties.

Contact us through live chat or the support email in your account settings. Submit your request with your registered email address and we will respond within the timeframe required by applicable state law.

Yes. Submit a deletion request via live chat or email support. Some data may be retained where state law requires it, but the rest will be removed or anonymized after your account is closed.

Session cookies keep you logged in during play. Analytics cookies help us see how the lobby is used on mobile and desktop. You can manage non-essential cookies through the cookie banner at any time.

Your specific data rights depend on the state where you access our platform, since privacy law varies by state. We apply applicable state-level requirements wherever our platform is available under local law.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.